Shipping & Delivery Policy

Last updated: [01/09/2026]

At PrimeLane, we want your order to arrive safely and as smoothly as possible. We offer shipping options designed to give you flexibility, including Free Standard Shipping and Express Shipping for customers who want their order sooner.

🇬🇧 Shipping within the UK

We currently deliver to addresses across the United Kingdom.

FREE STANDARD SHIPPING

Cost: FREE

Our standard shipping option is available at no additional cost.

Orders are dispatched using our standard delivery service, and delivery times may vary depending on the destination, courier and other circumstances.

Please allow [5–8] business days for standard delivery.

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⚡ EXPRESS SHIPPING

Cost: £4.99

Need your order sooner?

Choose our Express Shipping option at checkout for 1–2 business days delivery.

Express Shipping is available for eligible orders and destinations. Orders must be placed before any applicable daily cut-off time to qualify for the estimated delivery timeframe.

Express Shipping: £4.99
Estimated delivery: 1–2 business days

Please note that the Express Shipping timeframe refers to the delivery period after your order has been dispatched.

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📦 Order Processing

Orders are normally processed and prepared for dispatch within [0–1 business days].

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

Please note that orders placed on weekends or UK public holidays may begin processing on the next business day.

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🚚 Delivery Times

Delivery times are estimates and are not guaranteed.

Actual delivery times may be affected by factors outside of PrimeLane's control, including:

• Courier delays
• Severe weather
• Public holidays
• High-volume periods
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

If your order is taking longer than expected, please contact our customer support team and we'll be happy to assist.

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📍 Delivery Address

Please make sure your delivery details are correct before completing your purchase.

PrimeLane cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information provided at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible.

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📧 Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.

You can use the tracking information provided to follow your parcel's progress directly with the relevant delivery provider.

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❓ Questions About Your Delivery?

We're here to help.

If you have any questions regarding your order or delivery, please contact our customer support team at:

primelanelondon@gmail.com

We'll do our best to assist you as quickly as possible.

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🚚 OUR SHIPPING OPTIONS

Shop with confidence. We'll take care of the journey from our store to your door.